📦 SHIPPING & DELIVERY
Shipping Policy— Big Waves Move 🌊
Digital Goods
After placing your order, you’ll receive an email with a download link to access your digital product.
💬 Need Help?
For any shipping-related questions, our Customer Service Team is here to assist you. Contact us at elite@bigwavesmove.com
Big Waves Move Return and Refund Policy
At Big Waves Move, we strive to ensure your satisfaction. As we partner with Printful for product fulfillment, our return and refund policy is designed to align with their guidelines. Please review the details below:
Return Policy
Since our products are made on demand, we only accept returns or offer replacements for the following reasons:
- Damaged items.
- Defective items.
- Incorrect items received (wrong size, design, or product).
⚠️ Note: We do not accept returns for buyer’s remorse or sizing issues. Please refer to the product size chart before placing your order.
To request a return or replacement, contact us at elite@bigwavesmove.com within 30 days of receiving your order.
bigwavesmove does not cover any costs for returns.
Damages and Issues
Please inspect your item upon delivery. If you find any issues, such as damage, defects, or incorrect items, contact us immediately with the following details:
- Your order number.
- A detailed description of the issue.
- Photos of the item and packaging.
Our team will review your case and provide a resolution as quickly as possible.
Exceptions / Non-Returnable Items
Due to the custom, made-on-demand nature of our products, we cannot accept returns for the following reasons:
- Change of mind or buyer’s remorse.
- Incorrect sizing (refer to our size guide before purchasing).
- Custom or personalized items.
If you have any questions or concerns about your specific order, please email us at elite@bigwavesmove.com.
Refunds
If your return is approved for an eligible issue (e.g., damage, defect, or incorrect item):
- We will process a replacement or issue a refund to your original payment method.
- Refunds typically take 5–10 business days to process, depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at elite@bigwavesmove.com.
Order Cancellation
Once your order is submitted, it goes into production almost immediately. Unfortunately, this means order cancellations or modifications are not possible.
Big Waves Move Shipping Policy
At Big Waves Move, we aim to provide a seamless shipping experience for all of our customers. Please review our shipping policy below to understand how we process and deliver your orders.
Order Processing
All our products are made on demand, which means we begin production as soon as your order is placed. This approach helps us reduce overproduction and waste, contributing to a more sustainable future.
- Processing Time: Orders are typically processed within 2–7 business days before shipping.
Shipping Times
Once your order has been processed, it will be shipped to your specified address. Shipping times vary based on your location:
- United States: 3–13 business days.
- Canada: 7–14 business days.
- Europe: 7–14 business days.
- International: 10–21 business days.
⚠️ Please note: Shipping times are estimates and may vary due to factors beyond our control, such as customs delays or carrier disruptions.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the items in your order.
Order Tracking
Once your order ships, you will receive a tracking number via email. Use this to stay updated on your package's delivery status.
Shipping Restrictions
We currently ship to most countries worldwide. However, some locations may have restrictions or extended shipping times. If you're unsure whether we ship to your location, please contact us at elite@bigwavesmove.com.
Customs and Duties
For international orders, customs and import duties may apply and are the responsibility of the customer. These charges vary by country and are not included in the product or shipping cost.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please reach out to us immediately at elite@bigwavesmove.com. Include your order number and any relevant details (e.g., photos of damaged items). We’ll work with our fulfillment partner to resolve the issue.
Additional Questions
For any questions or concerns, please email us at elite@bigwavesmove.com. We appreciate your understanding and support of Big Waves Move 🌊
